Directv
$260 Charged to Cancel After Contract Reinstated by Replaced DVR

I have been with your DIRECTV for 4 years and now I am being told I have to pay 260 dollars to cancel my service. I did not even know I had a contract, and did not until I found out today that my contract was reinstated when a DVR was replaced by THEM due to equipment malfunction that was no fault of mine. Had I known this, I would have canceled then. I have 2 DVRs: one I have to return (which is fine) and the other one they said I could keep (no idea what they expect me to do with it!).

I have been in the customer service industry for 10 years, and I will tell you that negative word of mouth is very powerful, so be sure to pass this on.

All I am trying to do is make my dollar stretch further, since so many of us Americans have lost money in this economy over the past 14 months. I imagine DIRECTV is doing pretty well as a company since they force their customers to pay in order to get out from under their poor service.

I am trying out U-Verse right now due to a huge promotion they are running. If it ends up that I do not like them, I will not be a returning customer to DIRECTV.

Oh, their CEO's email address is chase.carey@directv.com.

Company: Directv
Country: USA
State: California
City: El Segundo
Site: directv.com

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