DirecTv
Daily Calls After Cancelling Over $360 Contract Break Fee
- 01-19-2012
- 8
I cancelled service after 30 months on a 24 month contract only to be billed a contract break fee. Since I had bundled billing CenturyLink paid the erroneous fee and then proceeded to call be everyday, including Christmas Eve, Christmas Day and into New Years. I called DirecTv and demanded to speak to Ellen Filipaik and Mike White only to be told their time is more important than mine.
Needless to say that pissed me off. Not only did they call me everyday on my vacation of 11 days, I spent at least an hour, daily, on the phone with DirecTv and another with CenturyLink. I tried to get them to 3 way but since I was no longer a customer of DirecTv they were not obligated to speak to CenturyLink. I officially hate DirecTv and will do everything in my power to get my 11 days of vacation back by whatever means necessary. I will not waiver from this and will pursue this until I am satisfied with the result, whatever that may be.
To top it all off, I had to pay the $360 in order to protect my credit. Totally ridiculous. The way I see it, DirecTv owes me about 30 hours of time. If DirecTv can pay some drone to contact upset customers they can pay em for time lost due to their mistake.
Company: DirecTv
Country: USA
Site: directv.com