DirecTV
Contract Extended Two Years After Swapping in a TiVo

In April I bought a used TiVO DVR from Amazon to replace a regular DirecTV satellite box (DirectTV does not have TiVO DVR). I called DirecTV to let them know that I have TiVO DVR and that I want it to replace the standard satellite box. The talk me through the set up and I ask if they wanted the old satellite box back; they replied no. At no time did they tell me that my contract was extended for another 2-years.

When I received my April bill I was being charged for movies from the prior owner. I call DirecTV's customer service; that's when I found out they extended my contract. I told them that if they told me that up front I would have never activated the TiVO DVR - they were not co-operative at all.

I'm now stuck with a bill for movies I have not ordered and a 2-year contract. I've been a loyal customer with Direct TV since 2007. They have also lost a loyal customer... Can the Complaints Board Help me?

Company: DirecTV
Country: USA
State: Maryland
City: Gaithersburg
Site: directv.com

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