Magic Jack
Customer service

CUSTOMER REVIEW OF MAGIC JACK: I have been a happy user of MAGIC JACK for three months. About two days ago all Cell Phones were blocked from calling my MAGIC JACK phone number. Callers hear a recorded message telling them to contact their respective carrier. MAGIC JACK has only “Chat” support. I “Chatted” with four different representatives and informed all of the following:
I cannot receive calls from ALL cell phones.
I am able to receive calls from land lines.
I called another MAGIC JACK customer from my cell phone and the call went through fine.
Several different callers using Sprint, AT&T, Verizon, Nextel, and T-Mobile were all unable to call through. They all received a recorded message from MAGIC JACK instructing them to call (305) 848-8288 (a MAGIC JACK routing number).
Are all Cell Phone Carriers affected?
Here is MAGIC JACK’s Response: “Please contact your cell phone carrier so that they can do the fixes for your line”.

“You are not the only one having issues like that right now… that is why you need to contact your carrier so that they will be informed that you are affected with the routing issue”.

“Yes, all cell phone carriers”.

“That's a cell phone issue this time.”
“Yes, you can receive calls with land lines because the problem lies only on the cell phones' carrier providers.”
As you can see I have gotten nowhere with MAGIC JACK. They absolutely refuse to do anything or take responsibility for the problem. Buyer beware. If it sounds too good to be true…

Company: Magic Jack
Country: USA

  <     >