Direct TV
Billed After Three Cancellation Calls, Undisclosed $465 Early Fee

These people are just awful. The salesperson told us it would be about $55/month for a year and we could switch plans after the year was up. Imagine my surprise to find the bill runs $105/month! They added a STARZ package that was supposedly free for three months, and even though we have called and canceled the service three times and were told it would be removed from our account, we're still getting charged every month for it. They refuse to remove the bundle from our account.

We wanted to cancel, but we were told it would be a $465 early cancellation fee. I told them we were never informed of this beforehand and they said all salespeople inform potential customers of this. I told them this was not true because we would never have agreed to something so absurd.

Our picture quality isn't very good and we lose our signal whenever we want to record something, so what's the point of the DVR? Awful, awful company! And we're stuck with them for another year and 4 months!

Company: Direct TV
Country: USA
State: Ohio

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