Verizon FIOS
No Tech Support and Sports Package Never Activated

Switched from Comcast to Verizon for internet and cable TV. What a mistake!!! Virtually No Tech Support!!! Far better off to stick with Comcast or try something like Dish TV. You can't talk to anyone until you have been pushing buttons for several minutes as they try to avoid putting someone on the line, even to order an upgrade on service. I can't believe how long it takes to get someone on the phone. Twice tried to get signed up for the "Sports Package" but never did get it. Each time I was told I would have it within 4 hours. Never happened either time. I was on the phone over 30 minutes the first time and over 50 minutes the second time. Now, when calling to complain, I have been on HOLD for another 50 minutes without talking to anyone.

Company: Verizon FIOS
Country: USA

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