Comcast
Cable and Internet Out Since Christmas While Hotel Outage Fixed in Hours

I am a current Comcast user. This company provided very good service to me in CT, however I recently moved to AR. The service has been okay to say the least. My cable/internet/phone went out on Christmas Day, my service still has not been restored. We had a mild storm here and power was lost, however the power has been restored. I am currently staying at a well known hotel, I need internet service for my job. It was very interesting that the same hotel I am staying at has Comcast.

The service went out here at the hotel last night, within 15-20 minutes of the service going out, the Comcast repairmen were on onsight. The service was restored here at the hotel within 2 hours. I have checked my home yesterday and this morning and my service is still not working. I called Comcast and got some song and dance that they are working on my area. How is it that a major hotel gets service and results within 15-20 minutes, and residential customers are ignored. I would not recommend Comcast to anyone. They are terrible and unethical. You cannot tell me it takes 5 days to restore service. Would they wait 5 days for their money?

Company: Comcast
Country: USA

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