DirecTV
Told I Could Keep DVR After Contract, Equipment Demanded Back
- 08-31-2008
- 3
Direct TV states that when your 2 year contract is over and you cancel your service, you get to keep the DVR. This is a blatant lie! At least 3 sales reps told me it was true, but when I cancelled my service they demanded the equipment back or I would be charged for it.
They also state that the DVR will not work without their service. My question is: "Why would you not tell a prospective customer this information and instead tell them that it will work and that you get to keep it after the contract has expired?" I spent hours on the phone. They are using false or misleading information to make a sale. Do not believe what they tell you when they come to sell the service to you.
Company: DirecTV
Country: USA
Site: directv.com