DirecTV
False sales tactics

When Direct TV states that when your 2 year contract is over and you cancel your service you get to keep the dvr... This is a blatant lie! I have been told by at least 3 sale reps that it is true but when I cancelled my service they demanded the equipment back or I will be charged for it.

They also state that the dvr will not work without their service. My question is "why would you not tell a prospective customer this information and instead tell them that it will work and that you get to keep it after the contract has expired" I spent hours on the phone. They are using false or misleading information to make a sale... Do not believe what they tell you when they come to sell the service to you.

Company: DirecTV
Country: USA
Site: directv.com

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