DirecTV
Weeks of Delays for Service Call After Trees Blocked Signal

My area trees have grown to interfere with my signal. I called DTV to come out, was charged $49.95 and then had to wait 2 weeks for a service person to come to my home. He found a new location but needed a pole to mount the satellite and his supervisor told him they would have a supervisor come out. I was told they would contact me the next day.

After 7 days I called and they said it would be 2 more weeks. Today, 2 days before the second scheduled appointment, they called and told me they had rescheduled my appointment to 1 day early. I was unable to be home and when I asked for their original appointment time, they said the next appointment would be in 4 weeks...

After insisting several times that I be transferred to a supervisor, I was put on hold for 20 minutes and then when the person I was talking with came back on the phone, I was told they would make the initial appointment. Stay tuned...

Company: DirecTV
Country: USA
Site: directv.com

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