Dish Network
Repeated Calls and Missed Technician Visits to Re-Aim Dish

After my signal migrated to another satellite, I phoned Dish Network to arrange to have my dish antenna re-oriented to the new satellite.

First Call: They asked for my credit card information in order to "qualify" me. I refused to give the information, saying it was not needed in order to provide what should be a free adjustment.

Second Call: A technician gave me some words to use the next time I phoned so that the service representative would know what my problem was.

Third Call: After being put on hold a nearly infinite number of times, and refusing to let me speak to someone with authority, some guy in Manila said I would receive a call in 24-hours in order to schedule a service appointment. They never called.

Third Call: Same routine as above. However, someone did call to schedule an appt. Within a 4-hour window.

A technician showed up and could not speak English. He was unable even to read the work order. The technician used my phone... He did not have a cell... To make a toll call to his supervisor. Turns out, and according to his supervisor to whom I spoke on the phone, the technician did not have right equip., and would have to return. Return visit scheduled for following Friday.

Following Friday: no technician ever showed up.

I have had it. I am cancelling the service. Luckily, they do not have my credit card information so they cannot bill me for "unreturned equipment."

Company: Dish Network
Country: USA

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