Sears
Washer service appointment missed and long holds for supervisor

On Sunday, 09/28/08 I scheduled a service call for my washer for Wednesday, 10/01/08 between 1pm & 5pm. On Tuesday evening I received the confirmation call that a technician would be at my address at the specified time period. I arrived home at 12:30pm. At 2pm I phoned Sears to verify that we were on schedule. I was informed a message would be sent to the technician to call me to give me an estimated time of arrival. At 3:35pm I received a call from a customer service rep informing me that the technician was not available & would I like to reschedule. No apology no explanation. When I asked to speak to a supervisor I was transferred to main 800 number. I called back, gave all of my information, asked to speak to a supervisor & then was put on hold for 20 minutes. I called back & was eventually connected to a supervisor who basically said that he could reschedule me for Monday and that I would receive a call from Customer Relations today. I am not holding my breath!

Company: Sears
Country: USA

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