Verizon
Plan change added unauthorized two-year contract and broken DSL promise

We purchased a one year 700 min family plan and provided our own phones. Within one week we decided to add a third phone "which we also provided" for our college daughter and changed the plan to 1400 minutes, we were told the only charge would be $9.95 for the extra phone and the 1400 plan price (Verizon advertises that you can change your plan in the first 30 days with no problem). We later discovered that they had added a $175 charge if we wanted to drop the extra phone and changed our plan to two years without asking or having us agree on it, After four hours on the phone I finally got a supervisor who said she would look into it and call me back "she never did". We also have our home phone and internet through verizon. We signed up for $29.99 dsl, when the contract expired I went to their web site and renewed my contract. When I went to renew it the third year i found we had been automatic bill paying $43 for one year, When I called them they said they had a record of it but that it had never went through, The current advertised rate was $12.99 for new customers. I threatened to cancel so they offered me the $12.99 rate I agreed. One month later my bill went to $45, I called again and they stated they had a record of the agreement but again it had never went through, I cancelled service. Verizon technique is to keep you on the phone for hours "most people give up! If that does not work then they make you a promise but fail to process it. The company is completely dishonest in my opinion!

Company: Verizon
Country: USA

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