Verizon
Plan Change Request Not Honored, Bill of $600
- 07-22-2011
- 25
Verizon customer service representative accepted a request from my wife 12-10 2010 to change plan from 750 min to 1400 min plan and told her it was taken care of... January 7 my wife received a bill for $600.00 and now verizon customer service says that they
have record of my wife calling in 12/10 and talking about the plan but said nothing about her wanting the new plan of 1400 min limit, This after the rep on 12/10 saying everything was ok.
Company: Verizon
Country: USA