Verizon Wireless
Plan Changed Without Approval After I Declined Offer

Over a month ago, I received a call on my cell phone from a Verizon rep. Asking if I want to change my plan from the usual 400 anytime minutes to 450. I then asked and was told that it means I have to agree to an additional 1 year contract. I then told the lady no I am not interested because my 2 years contract is almost up. Now that my contract is up this past month, I checked my bill, now my monthly 400 anytime minutes was divided into 2 sections. One with 195 minutes to use between 4/3-4/25 and 120 minutes to use between 4/26-5/03... Wtf... Add that together and I only have 315 anytime minutes... That is not even my usual 400 minutes or their 450 minutes they changed my plan to.

To make it worst, they billed me for the "over usage" minutes there after. I was pissed off and I visited my local mall where I purchased my contract. I spoke to the rep and he said he changed my plan back to the way it was and I check online this morning and it was still the same 450 minutes they changed me to without my approval. I want to file a suit against these idiot that are ripping off people.

Company: Verizon Wireless
Country: USA
State: Pennsylvania
City: Lancaster

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