DirecTV
Locked Into 24-Month Contract With Account and HD Problems

I switched from Charter Communications in September so my husband could get the "Sports Pkg" that DirecTV offers. What a mistake! I can't go back to Charter because DirecTV made me take a 24 month contract.

I left my husband 3 months ago and had DirecTV moved. It has been such a problem since, getting customer service, and I can't get an online account set up. It keeps showing the previous account activity, but they can't change it and want to know why I want to change my account number. I said, "Well, it would be nice to have my 'current' account show up so I can view my statements, pay my bill, etc." But they couldn't change it.

My HD channels keep going off, just a black screen. They can't seem to get that corrected either.

When I call, I spend at least an hour and most of the time more on the phone just waiting for a CSR. They have no other contact information listed on their Web Site so you can write a letter or anything.

I want out of this contract. I've got until Oct.

Company: DirecTV
Country: USA

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