DirecTV
Customer Service

I switched from Charter Communications in September so my husband could get the "Sports Pkg" that DirecTV offers. What a mistake! I can't go back to Charter because DirecTV made me take a 24 month contract!

I left my husband 3 months ago and had DirecTV moved. It has been such a problem since getting customer service, can't get an online account set-up. It keeps showing the previous acct activity but they can't change it and wants to know why I want to change my account number??? I said, Well it would be nice to have my "current" account show up so I can view my statements, pay my bill, etc.". But they couldn't change it.

My HD channels keep going off... Just a black screen. They can't seem to get that corrected either.

When I call I spend at LEAST an hour and most of the time MORE on the phone just waiting for a CSR.

They have no other contact information listed on their Web Site so you can write a letter or anything.

I WANT OUT OF THIS CONTRACT. I've got til Oct!!!

Company: DirecTV
Country: USA

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