PriceLine.com
Bid for 4-star Las Vegas strip hotel returned Tropicana

I bid for 6 rooms in Las Vegas with Priceline.com (four nights per room) I was prepaying for 24 nights of hotel service.

In my bid, I specified 4 star rating on the strip - hotels like Venetian, Treasure Island, Bellagio, Wynn's, Mirage, Paris are in the 4 star range. What I got was Tropicana, a run down, hotel from the "rat pack" era, that is overdue to be torn down. Tropicana is not even 3 star, no way in the world, is it rated 4 star by anyone except the people who misrepresent their hotel guidelines, Priceline.

I contacted an associate from Priceline, who cut and pasted "canned" propaganda, claiming Priceline can award star ratings as they see fit, they refused to make changes, took my $2400 and told me, politely, to go to hell.

When you bid hotels on Priceline, they can start at 1 star, then two, three, three and 1/2, then 4, then 5 star. Tropicana is no 4 star hotel, I prepaid for something that was pure deception.

Is there a recourse?

Company: PriceLine.com
Country: USA
State: Connecticut
City: Norwalk
ZIP: 06854
Address: 800 Connecticut Avenue
Phone: 2032998000
Site: priceline.com

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