Priceline.com Inc
Bid accepted by hotel chain listed under lower star rating

A friend of mine had told me that her family members had bid for a $45 3 star hotel room on priceline and got it... For the weekend and area to which I was traveling. So, I used priceline.com for the first time to make my hotel reservations.
I started out placing the same bid described above. The website responded that they could not meet that bid, and I would need to change my area or star rating criteria or increase my bid. I proceeded to increase my bid, rather than changing criteria. However, the site would not proceed if I did not change my criteria.

I did not need to change the location of the hotel, so I decided to research the types of hotels the service listed under 2 1/2 and 2 star hotel ratings. The 2 1/2 star hotels listed looked OK, but I saw a chain under the 2 star rating that I did not like. I proceeded to change the criteria of my bid to 2 1/2 star rated hotels and increased my bid a bit.

My bid was accepted, but by one of the hotel chains, a chain I've had bad experiences with, listed under the 2 star hotels! I informed priceline.com of this problem by both telephone and email. They refused to refund, change hotels or even admit that they misrepresented their hotel ratings on their website. Consequently, I will never use this service again, and will make sure all of my friends and family know to do the same!

Company: Priceline.com Inc
Country: USA

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