Priceline.com
Five star Vegas hotel had no two-bed rooms and no refund

I booked a 5 star hotel room in Vegas using "Name your own price" for a trip with my sister. I only selected 5 star hotels. I had never used Priceline before, but read the fine print that states that each room will be able to accommodate 2 people. I assumed that meant that the hotels Priceline would pick from would have rooms in the hotel with 2 beds. I was willing to take my chances based on that info. I thought there might be a chance that for some reason all the 2 bed rooms would be unavailable, but that didn't seem likely anyway. Turns out I've been booked in a hotel that doesn't even have rooms with 2 beds!!! I will be getting a room with a bed and a pull out sofa. I didn't expect to be sleeping on a pull out sofa in a 5 star hotel!!! Priceline refused to do anything. I am very unhappy and will never use Priceline again! Also it turns out that the price I was able to negotiate was only $10 night cheaper than if I booked the hotel directly.

Company: Priceline.com
Country: USA

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