Travelocity.com
Website Error on Return Date - Plane Ticket

My daughter booked a flight with a return date of 06/07 from LaGuardia to Buffalo on her mobile phone. The website registered it as 07/05 and she didn't catch it until she picked up her tickets on 06/04. She's trying to get Travelocity to correct the return date but they are insistent on her paying a $180 charge to change the flight while they "sort it out" and then they'll "reimburse" her if they find it's there fault which we know will never happen. Meanwhile, she doesn't have an extra $180 to spend to fix this. I've called to and spoken to "Veronica" and was told that if we send the email with the reservation confirmation they'll refund in 7-10 business days. Still does not solve the problem and I don't know if she has the email. Are we stuck?

Company: Travelocity.com
Country: USA

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