Travelocity
Bad service

I booked flight and hotel in Nashville with Travelocity. A day or so later, I booked a dinner cruise and received confirmation and copy of credit card charges. One month later, I get a call from the vendor letting me know I did not have a reservation. She called me because she noticed that Travelocity and NOT responded to their e-mail telling them the event was sold out. I tried to find out from Travelocity what happened and all they could tell me was they could refund me. I would have gone to Nashville thinking I had tickets had the lady not called me from Grand Old Opry. When I found out that seats had opened up - I asked Travelocity to re-book and the person who spoke terrible English could only give me a refund. I sent an e-mail to Customer Service and got a reply that my flight and room were confirmed - when the complaint had nothing to do with the flight and room. Hope they did not mess that up. Numerous attempts to speak to supervisor has failed.

Company: Travelocity
Country: USA
Site: travelocity.com

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