Travelocity.com
Failure to Notify Change in Flight Itinerary

I booked a ticket for a flight with Frontier airlines through Travelocity to make a very important meeting that afternoon. Frontier had to change my flight to an earlier time and notified Travelocity, but Travelocity neglected to notify me, causing me to arrive at my flight late and miss it. I called Travelocity multiple times to get them to help me fix this but they kept blaming it on Frontier. It wasn't until I had gotten a same-day flight worked out on my own that Travelocity admitted they were wrong in neglecting to notify me of my changed flight, but since I figured out a way to get to my destination on the same day (even though I missed my meeting), they refused to give me any compensation for their mistake. Absolutely unreliable and useless. Will never book through Travelocity again.

Company: Travelocity.com
Country: USA

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