Hotels.com
Charged no-show fee after cancelling reservation

In March I contacted Hotels.com to make a reservation for a spring break trip for my kids and youth pastors from our church. At the beginning of the conversation they had three rooms available. I gave my information and was put on an extended hold, only to have a rep inform me when she returned that only 1 room was available. During a conversation that lasted approximately 30 minutes, I ended up telling the Hotels.com rep to cancel the entire transaction, as they did not have sufficient rooms to accommodate the three families traveling together, as their website indicated.

Hotels.com forwarded the transaction to the hotel anyway, and I was charged for a no-show for one room. There is no confirmation on my part that this "reservation" was ever 100% authorized. This is fraud. It is beyond my understanding how Hotels.com could still forward my information as a legitimate transaction to the hotel without my knowledge or consent.

My bank, Wells Fargo, is just as guilty in this scam, as they are telling me that since my debit card number was given to Hotels.com, that is considered an authorized transaction, regardless of whether or not the product/service was received. They have denied my claim and have paid the transaction out of my bank account. This is theft. I hope that I see a class action lawsuit against both parties in this stupid scam of a business practice.

Company: Hotels.com
Country: USA
State: Texas
City: Dallas
Address: 10440 North Central Expressway, Suite 400
Phone: 8002468357
Site: hotels.com

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