Priceline.com
Charged more than hotel receipt despite best price guarantee

On September 15, I used Priceline.com to book a hotel room. My hotel receipt was for $121.55. Priceline charged my credit card $151.26. I entered into agreement with Priceline to provide a hotel for the "BE$T PRICE GUARANTEED". Priceline not only failed to meet their guarantee, but they also proceeded to charge me more than the actual cost of the hotel. I was traveling on business and turned-in my expense statement using the hotel receipt. I just received my credit card statement showing Priceline charged me more than the cost of the hotel room and it is now too late modify my expense statement and recover my costs. I called Priceline's Customer Service and explained the situation and was told they could not refund the difference because I had agreed to the price. I explained I agreed to the price based on Priceline's guarantee. Priceline failed to provide the services I paid for, which is a guarantee I can't get the room for less.

Company: Priceline.com
Country: USA
State: Connecticut
City: Norwalk
Address: 800 Connecticut Avenue
Phone: 2032998000
Site: priceline.com

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