Priceline.com
Best price guarantee not honored, hotel rate cheaper

Priceline does not live up to their promise of best price guarantee and "you can be sure you're getting the lowest rate at top notch hotel". I believe this is dishonest advertising and misleading the public into thinking we are getting the best rates. I booked a hotel with Priceline and was charged a rate that was significantly higher than that given by the hotel. It was only after I had checked out of the hotel that I found this out. I had booked 2 nights at Hilton Homewood Suites in Reno, NV and was charged $224.10 plus tax per night for a total of $507.86 through Priceline. The hotel rate was $188.24 plus tax for a total of $425.42. How can Priceline claim to provide the lowest rate guarantee when the rate at the hotel was considerably cheaper. Knowing what I now know I will never use Priceline again and be very wary of any guarantees advertised by online websites.

Company: Priceline.com
Country: USA

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