CheapOair.com
Failure to pay refund - airline tickets

Booked 4 flights with British Air through CheapOair thinking we'd get a discount. Flights were cancelled due to BA strike. CheapOair first refused to refund our money even thought we rebooked the flights with them throught Air Lingus fo a lot more money as it was under 14 days. Then they agreed to refund our cancelled fares and sent us emails outlining our refund for each of the four round trip tickets on British Air. They refunded three but now are refusing to refund our fourth identical ticket for reasons unknown to us. We have multiple emails confirming refund but they dont seem to think that matters much. They are willing to reimburse us at the rate of 40 cents on the dollar... Can't figure out why that seems they best they can do. Taking them to small claims court and will definitely win and it wil cost them lots more than the cost of the refund... Attorney fees and all. One piece of advice. Go straight to the airlines and you could book for even less than Cheapoair advertises. They are bad for the industry...

Company: CheapOair.com
Country: USA

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