Priceline.com
Hotel booking cancelled 15 minutes later with no refund

I'm not usually one to make a big deal about things. I make mistakes and I deal with the consequences but sometimes, things just make so little sense that it is impossible to allow it to go unsaid.

I have been doing business with priceline.com for a while, probably since they launched. I have made hotel, car and plane reservations through them. Sometimes, I have had to change or cancel my reservation and at times, I have even had to pay a small fee to do so, but this evening has not only changed my opinion of priceline, but has me so rattled that I feel like I am going to explode. I am so angry and frustrated that I am literally shaking. Here's what happened, tell me if you think I am out of my mind or if priceline is just doing something shady.

This evening at approx. 7 pm, I made reservations through priceline at an Americas Best motel in Little Rock, AK. For some reason, Joe, who is in Ruston, LA (he was bringing Aley and the baby back) in any case, he thought that he was only 2 hours from Little Rock and he wanted to come back home to Knoxville through Memphis. So he called me this evening and asked me to find a hotel for him in Little Rock, which I did. I don't know why I didn't look it up before hand, I just took it at face value that he was correct. However, while giving Joe the hotel information, I looked up where Little Rock was located and realized it was going to add 4 hours to his 8 hr drive and that just seemed crazy.

So I called priceline and said, listen, we made a mistake, can we transfer our reservation to an Americas Best in Victorburg, MS, mind you, it was still the same chain. I was then informed that I could indeed cancel the reservation, however, I would not be receiving a refund. In order to get a refund, I would have had to cancel my reservation by noon this today. Mind you, I called priceline 15 minutes after the initial reservation was made, but yes, they expected me to cancel the reservation more then 7 hours before I actually made the reservation.

I asked to speak to a supervisor, but was given to another automoton and pretty much she repeated the same exact thing. I kept saying to her, but according to your rules, I would have had to cancel my reservation before I ever made it... I asked to speak to HER supervisor, she apparently has none. In fact, apparently, there are no SUPERVISORS on at all, the next step is to talk to corporate. Well I have their number and I will call tomorrow but can someone tell me, is it me or is priceline practicing some shady business...

I intend to fight this as far as I have to to get my money back. It doesn't matter that it was only 50 dollars. Right now, that's a lot to people like us who work for every penny they earn. Not only do I want my money back, but I also want their practices to change and I want them to give me an apology.

Company: Priceline.com
Country: USA

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