Travelocity.com
Misrepresentation

Phone = Incident = Misrepresented the Danville Inn and Convention Center in Danville, Ill., by giving them a 4 star rating. Said the $65 per room per night was a great buy. The hotel was unkempt, in need of repair and dirty. Their marquis posted a $35 dollar a night $225 week rate. We could not stay there. Now they will not give us a credit for the $154. (2 rooms, one night). Manager (Joe) at the Danville Inn claimed _at 9:40 on May 22) the reservation did not get into the system and we would not see a charge for it. He lied. He now claims that he never said that. Travelocity says they have been billed for it by Joe, and they will not refund. They say they did not represent the property. I have now disputed the bill through my credit card company. I need to be prepared for the Danville Inn and Travelocity to contest that, so I must spend hours preparing a file that document everything that has been said and done. Damage Resulting = Loss of $154. For room charge. I fell on the miskept parking lot while trying to take one more photo of the marquis. Skinned my elbow... Did not see a doctor, but I have used $12 of first aid supplies on it, and also a Sigma 18-135 telephoto lens that I paid $500 for.

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Http://www.facebook.com/album.php? Aid=81696&id=541528099&l=34fc305ec0

Company: Travelocity.com
Country: USA

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