Travelocity
Travelocity loses reservation and refuses to grant refund - Travel Services

I reserved a room at the Hampton Inn & Suites, Amelia Island, Historic Harbor Front district using Travelocity.com's web site. When I arrived, the Hampton Inn had NO RECORD of my Travelocity reservation, and they also had NO available rooms. The desk manager at Hampton Inn apologized, and even tried to comp me a room at the Ritz Carlton, only to find they were also full. The only available room on the entire island was in a hotel that was nowhere near as nice as the Hampton Inn, and it was not located in the historic district either. TRAVELOCITY, refused multiple requests for a refund phoned in on 9-2 and 9-3. After being denied a refund, I requested that my call be escalated to the supervisor. Someone with a THICK INDIAN ACCENT answered the phone, and could not understand why I expected a refund of the Travelocity charge on my VISA. This is not rocket science in my opinion. If you reserve a room at a nice hotel, and then have to stay in a hotel that is nowhere near as nice, in a different area, then you did not get the service you paid for, and should be gladly and promptly given a refund. I will not use Travelocity again E-V-E-R!!!

Company: Travelocity
Country: USA

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