Hotels.com
Misleading rates and rude overseas customer service

Hotels.com wants you to believe their rates are cheaper than the hotel's rates. But only the prices marked out on their website and are in green are cheaper than what the hotel's price is. Also, if you are an Entertainment member or Hotels and Discounts, or any other company like that and you dial the 800#, you are getting hotels.com.

It is not any cheaper to call than what you are seeing on the website. Entering a discount code does nothing to lower the price. If you call customer care, they are almost all in the Philippines or another country and the rep there will hang up on you if they cannot understand you or you cannot understand them.

They will also yell at you and they do not get reprimanded for it since they are paid very little for doing their job. They do not care. Dialing any of the 800#'s on the website underneath the hotels does not go to the hotel directly like they want you to think, but goes to hotels.com. The reps there are required to try to book a reservation when you call.

Company: Hotels.com
Country: USA
State: Texas
City: Dallas
Site: hotels.com

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