Travelocity
Awful company

We have used Travelocity on many occasions to book our trips. Never again! We made a reservation several months ago for a Holiday Inn in our daughter's town for her college Homecoming weekend. Well, we visited the town for her college's Parent's Day weekend and—THE HOTEL WASN'T FINISHED BEING BUILT YET (!!), and won't be for another few months—well after the Homecoming weekend... A lot of good our "confirmation number" will do us.

So basically we're screwed—everything within a 40 mile radius is booked, booked, booked. And try and call Travelocity's so-called customer service line—First you get some guy, who calls him self "Justin" but sounds like he is from Calcutta. Well, "Justin" made a few phone calls and he was going to get back to us within 24-48 hours. 5 days later we still await the phone call...

Funny thing is—if we canceled our reservations on short notice, they clearly state our credit card could be billed. We are stuck without a room on short notice, and we get nada, zip, zilch.

Thanks for nothing, Travelocity.

Company: Travelocity
Country: USA
Site: travelocity.com

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