Hotels.com
Billed for two nights after correcting a booking date within minutes

I made a reservation in Seattle at the Red Lion Hotel on the 13th with HOTELS.com on Dec. For the 31st. A few minutes later I discovered I had the wrong date as it should have been the 30th. I re-entered the information and made the change. Upon my chagrin I was billed for two nights. There policy states that if a change is made you are billed for two nights. What kind of policy is this? I had to pay double for one mistake that took less than 5 minutes to change. I travel a lot. I will never use these burglars again. It was my first and last. Learned my lesson.

Company: Hotels.com
Country: USA
Site: hotels.com

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