Hotels.com
Room not as requested, charged for second booking told would be free

I booked a room through hotels.com, I asked for a room on the beach with an ocean view. When we got there it took almost 3 hours to find the hotel, we called the hotel to get directions no one answered. When I found it it easnt wat I asked for, it was across the busy street in front of other hotels that had an ocean view. Upset after finding this we booked a room somewhere else. They told us we wouldn't be charged for it and we was. I can't talk to anyone at hotels.com. So they pretty much stole my money giving me a hotel I didn't ask for. I will never book through hotels.com again.

Company: Hotels.com
Country: USA

  <     >