Hotels.com
"no guarantees = no responsibilities" with this company beware!

Hotels.com "NO GUARANTEEs = NO RESPONSIBILITIES" with this company... BEWARE! ;

I will not use Hotels.com again!

Using Hotels.com, my wife an I ordered a room with a king bed overlooking the Arkansas river at the xxx hotel in Little Rock, AR.

What we got was a room with two twin beds overlooking a construction site!

I called the front desk. They said that Hotels.com had us listed as first available and with twin beds...

I had the receipt printed out from hotels.com showing where I had purchased a room with a king bed.

The hotel worked quickly to get us the room we asked hotels.com for.

Since our stay was on a weekday, it worked out fine.

Had it been on a weekend, I do not think it would have gone well between me and Hotels.com for messing up my 12th year anniversary...

I do NOT like hotels.com's "NO GUARANTEE" policy. I paid almost $300.00, I expect to get my moneys worth.

I looked at another post on usacomplaints. Coms.com where another recent customer had had enough with hotels.com and made a post on this site... Then I saw the following (smart mouthed) rebuttal from a hotels.com rep:
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Company: Hotels.com
Country: USA
Site: hotels.com

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