Priceline.com
Cancellation refused two hours late after booking wrong day

I reserved a hotel in Hollywood through priceline, and I accidentally reserved the wrong day. Once I realized this, on the day we were going to the hotel, I tried to call and cancel, and they said I was 2 hours too late to cancel. They were extremely rude, and wouldn't even try and help me find another hotel. As a business, I would have hoped that all though I couldn't get my money back, they could have credited it to my account, and maybe put it toward another hotel for the night we needed it. I spoke with 2 very unprofessional people, who basically said, there was absolutely nothing they could do to help me, I was too late. I lost out on 200$ and had to book another hotel on my own. I understand it was my mistake, but the customer service was awful, and to not try and help, when I was only 2 hours late to actually cancel my reservation seemed ridiculous! I will never book with them again.

Company: Priceline.com
Country: USA

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