Priceline
Hotel with bad reviews booked, cancellation refused after one hour

On Sept 17th around 12:30 I went online to book a room with priceline, I need 1 night in Towson, MD. They had a Ramada Inn for $69 I figured its a Ramada they say 2 stars so I booked it. Afterwards I went to the hotels website to find they rate themselves a 1 star hotel and have unbelievably bad reviews on there own site. People who have stayed there in the last 30 days who have had breaking and entering occur, and a huge bed bug problem where a woman had to go to the hospital. So 1 hour after booking I began my quest to cancel reservation that would not be in play for 1 month from now... I spent several hours on the phone with several priceline reps and have sent 6 plus emails to customer service who tell me sorry your beat. No offer to book in another hotel, no apology, nothing - just sorry your beat...??? I called the hotel and they said sure you can cancel. I told priceline and they say I never spoke to the person whom I gave them the name for?

Customer service I don't think so...

Company: Priceline
Country: USA
State: Connecticut
City: Norwalk
Site: priceline.com

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