Travelocity.com
Worst service especially customer care service that I have experienced - Plane Ticket

This is regarding the worst ever experience I have with travelocity. I tried to book a ticket with split credit card method to make sure I can do the booking for my family, to realize after two days that they dont do the split method. How did they even accepted my credit card information? Now I tried to resolve the matter, I was on the phone for 3 hrs with them to get the answer that I AM LYING by saying that I used two credit cards to make the reservation...!!! NOW after being understood the fact that they did use my two credit card information, they tried to book the tickekts by calling my credit cards to release the funds. On one card they did the other one they said they cant is again because they dont accept two credit cards, so they cancelled the other transaction..!!! So right now its all mess even I dont know what I am going to do. After all this hassel, phone calls, spending so much time and having frustation, I still dont have my booking done (probably not for another two days because its sunday and they need two days to process anything), so basically I am will eventually be paying extra money also for booking online...!!! I felt really helpless when I was talking to them... And I am totally done with travelocity for rest of my life...!!

I absolutely do not recommend anybody to use travelocity for booking anything...!!!

Company: Travelocity.com
Country: USA

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