Travelocity.com
Unethical!

Friday, November 8th, I went online to book a hotel in Ecuador (through Travelocity) for three nights. The transaction was DECLINED. I then called Travelocity to make the reservation in person. That was successful. One of your agents called me later that Friday and said she found a duplicate online booking. So I had two identical bookings now. She said she would call me back to confirm that one of the bookings was to be canceled. I received no phone call. Today, Monday Nov. 11th I called Travelocity to make sure one of the bookings was canceled. The agent told me that both bookings were non-refundable, and that there was nothing she could do for me. Since my "supposed" booking online last Friday morning, I have yet to receive any online conformation or even acknowledgement of that booking. Again, the last page I viewed, stated the booking was UNSUCCESSFUL. I just got off the phone with my American Express agent and removed BOTH Travelocity charges from from my credit card bill. I am so ticked off at your complete lack of business ethics, I will never again in my life book through Travelocity.

Company: Travelocity.com
Country: USA

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