Travelocity
Total inefficiency in booking an airline ticket

I attempted to book a flight at a price quoted. After booking they told me the price had risen and there was a charge for delivery of paper ticket. (Originally they said it was an e-ticket) I'm travelling so a paper ticket wasn't an option.

Then they sent me a document saying 'This is an e-ticket, no paper ticket will be issued"

Then they asked for an address to send the paper ticket to. Then I got another e-ticket. This went on for a bit so I decided to cancel and use an agent who knew what they were doing.

Asked Travelocity if I could cancel without charge.

'Yes' they said as the booking wasn't ticketed.

Then they said 'No'

Then they said 'Yes'

And so on and on...

Finally I had to cancel my credit card so that I wouldn't be charged twice. And of course all this took time so prices had risen.

If you want efficiency and to deal with friendly, intelligent people avoid Travelocity like the plague.

Company: Travelocity
Country: USA
Site: travelocity.com

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