Priceline.com
No refund for hotel rooms booked for cancelled family visit

I recently booked 2 hotel rooms through Priceline's name your own price. The rooms were to be used by my parents for Christmas. After the rooms were booked and paid for my parent announced they would not be coming to visit because instead they were getting divorce. In addition my grandmother has become quite ill and my dad had to stay to take care of her. I immediately contacted Priceline through their email feature and asked if anything could be done. I realize there is a no changes/no cancellation policy, but the situation was out of my hands and I was hoping for some help. I never received any reply. Then, my husband called customer service, and was very rudely told it was a done deal and they weren't willing to do anything to help. A refund would have been greatly appreciated, but even some sort of credit or anything would have been better than nothing. The fact that I didn't even receive a reply to my email is extremely frustrating and disappointing. Unless Priceline can find some way to make this right, I will no longer be using them for future travel needs.

Company: Priceline.com
Country: USA

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