T-Mobile
Fraud

I have been a T-Mobile Costumer since October. About a month ago, I enrolled in a prepaid plan. I have received messages from T-Mobile telling me that on May 22nd, it will upgrade my plan to unlimited internet (my original plan was unlimited talk, messaging and 100 MB web) with no additional cost. However, I used 34 MB out of the 100 MB last month.

I have no access to internet since Saturday morning, probably, at 4 am. I called T-Mobile customer services and the representative told me that he will call me back after he checks what is going on. He called me back and told me that "the technical support works on upgrading my plan, and it might take 24 to 72 hours to get the service back". I was convinced with that, and after 72 hours nothing changed. I called them many times, and every time they ask me to make the same thing (Troubleshooting); take off the battery and put it back... Go to option... Etc. After all these calls, nothing happened and I got disappointed.

On May 23rd, at 11 AM, I went to the T-Mobile store that is located in 2nd Ave on 74th St, NY. The representative that works there told me that she can't help me with this issue and I have to call the customer service directly!

I decided to reach the fact of my problem, so at 10 PM, I called them and stayed on the line for 2 hours, talked to 4 persons (one was a representative of Blackberry). Finally, they told me that " to use your Blackberry with this plan you have to pay additional fees. I told them that I don't want this plan and please switch me to the old one, (I didn't ask them to upgrade my plan and at the same time this cell phone I have is registered on their system). They refused to switch me to the old plan that I had and told me my old plan is not available any more. I checked on T-Mobile website and found that the plan still exists.

I got tired with all this (this is not the first time I face an issue with T-Mobile). I want to get the good service that I am paying for.

This the first time I know that "upgrade" means "handicapped" service.

Company: T-Mobile
Country: USA
State: New York
City: New York

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