T-mobile
Misled About Plan Switch, Had to Buy New Activation Kit and Number

On May 2nd, I called T-mobile to activate a Walmart plan and port over an old number I already had with them.

A lady from India helped me out. She asked for the plan I wanted and then asked for my "activation" number. I gave her all the info and she told me that my plan would automatically switch over to the new plan on the 4th, seeing that my account was paid for til the 3rd of May.

On May 4th, I checked my account and noticed that my plan did not switch over. I proceeded to call T-mobile and this time, I received a different answer. I was told that it was not possible to switch over and that I had to buy an activation kit.

I told them, I do have the activation kit. I bought it from t-mobile.com. I have the new simcard and activation number that came with the kit. After being told it was not possible to switch to the new plan and that I had to activate a new plan and get a new number, I said fine. Let's do that.

But, how do I get a refund on my old plan since I was misled and renewed that plan last night. They told me there was nothing they could do. Even though it was their fault. I said, ok, well, let's activate the new Walmart plan.

So after they activated my new plan, I checked online and guess what? They did it wrong again. They activated the same plan I had before. What was the point of that? They cancelled my old simcard and activated a new plan. Nothing changed but the simcard. That was a waste of 30 minutes and the cost of the activation kit.

I noticed the error, and this time, I chatted with them. Again, they told me there was nothing they can do. And I cannot get a refund. If I want the Walmart plan, I have to buy a new activation kit. Yeah, I'll do that. How about you just give me a $30 refund.

Company: T-mobile
Country: USA
Site: t-mobile.com

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