Verizon Wireless
False Sales Promo from Verizon Rep

3-4-11

You hear about telemarketing scams constantly. How dishonest callers break your solitude, calling you in your house to market you anything you most likely don’t need or don’t actually realize exists, as well as in the finish, possibly doesn’t truly occur. Misrepresenting details to “get one to sign up the marked line.“ Usually this happens from total guests, not often from businesses you’re caught with.

On 3-2-11, a sales representative from VERIZON WIRELESS LOYALTY DEPARTMENT made an unsolicited call to my cell phone to which they have been a service provider to me for about 5 years, to “check on my current plan and make sure that it still meets my needs, go over other plans available, and inform me of any current promotions.” After explaining to me my plan, how many minutes I’ve used on my last statement, how many excess minutes I had, and me telling her I did not wish to make any changes until I researched the iphone4, she told me of the current promotion. She stated that along with the present $100 down for client commitment, that I really could obtain one more discount about the new iphone4. After I requested the cost, she cited me $49 for that 16 show iphone4. I stated that I had been thinking about the main one most abundant in storage, just how much might that be? She cited me $59 for that 32 show. Well, obviously this got me involved when I understood these were opting for about $200 following the fundamental savings. I needed to call a buddy and have if it was much, but I'd need to hang-up and he or she might drop the phone call. And so I questioned her if it created a distinction if she were the main one who closed me-up for that offer. She stated, “it is important in my experience! ” this suggests that they're on some kind of fee structure. Therefore, being the faithful client I'm, I named my buddy on my land-line and we decided this will be a good deal and that I went forward with it.

I had been about the telephone together with her for around 40 minutes discussing the different ideas and possibilities in my experience, and on a number of different events requested her to confirm the $49 and $59 cost for that iphone4 16 and 32 show professionally, which she did. Following a lengthy delay while she joined the deal to their program did she choose to advise me the income tax could be billed about the complete retail cost of the telephone that was $749 and also the duty for this deal could be $73.12. Hello FRAUD. That's their plan that on specific campaigns they tax about the complete retail value. That is where it gets exciting. While she cited me the entire cost, that was likely to be on my next statement it had been $273. That actually doesn’t seem sensible, 73.12 = 2.12. It would appear that after encouraging me this devotion reduced reduced price, they were likely to cost me the conventional $199 73.12 purchase price. Another feature that she stressed was that there's A - 14 day return policy when bought via the internet store in the place of 0 when bought from the physical shop. Had I not recognized that I had been being CHEATED, I'd have dropped my present plan, been caught to some fresh 2-year plan, and possibly needed to spend a restocking charge as she explained that once I transformed from my previous plan, I really could not have it back. I've created many calls back again to the amount, have discovered that there's a saving of the phone call, was informed I'd be approached with a boss twice, and also have nevertheless not seen from anybody.

When The VERIZON DEVOTION DIVISION thinks that lying to, losing one hour of their own time, and conning them back to a deal is just a method of displaying understanding for their long haul clients, they really should reexamine this division or disband it totally. If this is the way I’m handled, I’m heading elsewhere I recommend other people considering their support to complete exactly the same.

Truly,

John *

P.S. It's been nearly per week and that I haven't been approached with a boss.

Company: Verizon Wireless
Country: USA
State: California
City: Los Angeles

  <     >