Verizon Wireless
Phone Upgrades

I've been a Verizon Wireless client for around annually. At that time I changed to Verizon I had been between careers and may not pay the smartphone I truly desired, and so I got a fundamental function telephone. Our presumption was that after I needed to update to some telephone needing adata strategy, generating much more income for them, Verizon might do anything they might to create it handy for me personally.

Not

Just after I'm 20 weeks into my two-year contract do I become, in Verizon’s phrases, “eligible to update by having an extra devotion discount.” Until then I will update at top dollar.By “loyalty discount” they imply the cost anybody who's not currently a faithful Verizon client could easily get by becoming a member of a brand new two-year contract. And by “full price” they imply the excessive complete retail cost that nobody however the very wealthy or really eager really gives.

For instance today, being an active Verizon client I really could buy an iPhone 4S for $650. Easily weren't currently a faithful Verizon client that same telephone might charge me only $200. Yes, since I Have previously selected to become their client I reach spend significantly more than 3 times just as much to get a new telephone

I've approached Verizon many times about that, including three characters to President Ivan H. Seidenberg. I've managed to get obvious that I'm prepared to increase my present agreement for one more 2 yrs beyond the finish of my present contract, that I'll subscribe to a calling strategy that will instantly begin making them one more $50 per month, which when they won’t flex on the plan they'll absolutely shed me like a client when my present agreement stops.

Verizon's reaction is just a constant and firm "No". Their perspective is, “We curently have you secured directly into a deal. We-don't need to provide you with great service.”

Evidently nobody at Verizon understands the outdated advertising truism that it's definitely simpler and more affordable to maintain a present client than it's to achieve a brand new one. They actually be seemingly performing the precise reverse... Tossing period, power, cash and special deals at possible new clients while in the same time angering a current client - who really really wants to save money cash together - to the stage of dropping him.

Company: Verizon Wireless
Country: USA
State: Wisconsin
City: Hartford

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