Verizon Wireless
Charged for suspended services

I've been a person of Verizon Wireless since 2003.in most that time, I settled my complete regular bills on time. After I settled my September bill, the check got missing (possibly within the email or in the Verizon practices), therefore Verizon documented I had been overdue on my account. I meant to spend 8 weeks about the next payment to stay present on my bill. Nevertheless, Verizon Wireless "stopped" my consideration on 7/23 before evening they obtained my check on 8/3. Verizon Wireless NEVERTHELESS billed me the entire regular quantity of my calling plan & texting plan & e-mail-Web strategy. They charged me for providers I really could not employ for 12 times. I conveyed my ethical request a credit on my consideration within an original notice. A person support agent replied that I had beennot eligible for a credit, since I really could obtain incoming calls and dial-out 911 or achieve Verizon at *611. Our next conversation was having a Verizon customer support representative who endured by Verizonis "plan" that no credit was future. I had been billed for providers I really could not employ—too poor.

I'm worrying to every company that I will. If your faithful Verizon client of 8 years, having a quick transaction record, can't obtain a credit/reimbursement for providers billed and never utilized, then DON'T stay with this particular organization. It simply suggests that the organization guidelines that push Verizon Wireless are far more critical than individual contact and also the need to correct client issues.

Company: Verizon Wireless
Country: USA

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