Verizon Wireless
Horrible Service and Customer Relations

I changed for this organization a couple of months before and also have had only issues since, I'm greatly lamenting my choice to alter companies. This is actually the next significant problem I Have had with this specific organization and I've just been utilizing their support for 5 weeks. I recently went right into a Verizon Wireless shop to buy a brand new telephone, it was on April 9th. Although buying the telephone the sales person explained on atleast two distinct events throughout the discussion when used to do nothing like the telephone or had any conditions that triggered me to alter my brain, I'd thirty days to return to any Verizon Wireless store area and industry the telephone in, and all I'd need to spend was a $35.00 restocking charge. It was the same point I'd been informed after I bought my first telephone from Verizon. The telephone I bought winding up not being truly a perfectly produced phone-in my estimation, it was completely too sluggish and unresponsive for what I desired it for, and so I chose to return it. I named the shop on April 27th, that was nicely in my one month interval to alter my brain, and was informed I really could not trade the telephone. I had been informed by two distinct sales representatives along with a store-manager the return policy was 2 weeks, not 30. I told them I'd been informed it had been thirty days atleast twice when buying this telephone, and exactly what the sales person that had offered me the phone mentioned to me was that it had been my term against his, and his supervisor wouldn't trust me. He really mentioned that in my experience. I requested when this 14-day plan required effect and that I was informed in January. I inquired if this fresh change in plan have been published everywhere or been informed to any clients while entering shops or buying new telephones and also the reaction was "you ought to have read your bill, its directly on there." I discussed that I'd not believed that my bill may say different things as that which was informed in my experience within the shop, I suppose I had been a tad too trustworthy to think that store workers could be informing me the reality and never wrong plan guidelines. After obtaining no-where using the shop I named the nationwide Verizon Wireless point, and also the lady who assisted me during that quantity was extremely useful. I've just good stuff to express about her. She named the shop where I'd bought the telephone and talked towards the supervisor there while I kept about the additional point. She returned to inform me the store-manager mentioned to her the sales rep that offered me the telephone particularly appreciated telling me 2 weeks when he offered me the telephone and never 30, and also the sales rep which was standing alongside him throughout the purchase also recalls particularly that I had been informed 2 weeks and never 30 by my sales person. That is clearly total trash. I stated which means you suggest to inform me that WITH THE clients which come out and in of Verizon Wireless and get gear every single day, that I created this kind of impact on both my sales person and also the one standing alongside him within my deal, they particularly recall who I'm and that which was informed in my experience? The girl in the nationwide Verizon point stated she totally arranged with me that it had been ACUTELY unlikely they recall just who I'm, what I bought and that which was believed to me in this deal from nearly 3 months before among every additional client moving in and out-of their shop daily. She couldn't support me-any more, but she did guarantee to forward the issue up the string of order to her boss and ideally attempt to get me some help solve this problem. At this time, its truly not concerning the telephone anymore. Its concerning the undeniable fact that since I have've been with Verizon Wireless I've been lied to on more events than I - can actually depend at this time. I really needed to jeopardize them with legitimate motion and also the FCC to obtain them to provide $1,400 value of product in my experience they had billed my take into account, after which mentioned the product was "dropped" for months, till ultimately informing me that it'd never actually been shipped despite the fact that they'd my cash the whole period! The corporation methods filthy and shady company methods and that I am so sorry that I actually changed for their provider. DON'T do any enterprise with this specific organization, you'll drop cash, shed time used needing to contact and cope with the problems they cause you, and also the total disappointment to be lied to during virtually every experience together.

Company: Verizon Wireless
Country: USA

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