Verizon
Combined bill plan led to weeks of DSL problems and lost service
- 08-30-2008
- 4
In July I had this bright idea: put all my telephone, cellphone, dsl and maybe tv under one bill; one company.
Verizon was eager to take the long distance service from att; but gee the dsl folks went home at 5pm and the telephone folks worked till 6; could i call back on monday to deal with dsl.
My dsl had been mistakenly listed as a business acct (too long of a story for here) and so i wanted to switch it to residentail. On my first dsl venture I was told that business and residential did not talk to each other and that switch was not possible. Three weeks later and 5 calls I convinced a technical agent that I had received an email saying my new dsl service was ready even though his screen said it would not be ready for 5 more days. He helped be work through the process to establish the service. After weeks of exasperation finally a competentent person.
One week later I go away for five days. I came home and no DSL service. And no phone service... And this is a "technology" company
Company: Verizon
Country: USA