Verizon
Customer service

As longtime "subscribers" with verizon for local phone service, we signed up for a broadband "special" deal, it took almost two weeks & not the 7-10 days original promised by verizon to get a connection. When notified we now had broadband service we attempted to establish our connection, but noooo, it wouldn't work, so we called verison cs & thanks to a verizon cs rep who stayed with us for 2.5 hours we were finally connected.

We were scheduled to depart for a brief overseas assignment & contaced verizon customer service (joke!) & advised them to disconnect both phone & broadband service in 20 days, they immediately disconnected broadband!!! When asked when it would be reestablished we were to 10 days to 2 weeks!!!

Their stupidity, but we had to wait, no recourse, ne credit, no refund, no "sorry"!

So verizon, when we return home we will never contract with you for servixce of any kind, we don't want or need to do business with idiots!

Company: Verizon
Country: USA

  <     >