Verizon
Awful customer service

We all no how bad verizon customer service is, I was a customer of verizon for quite a few years until I started to have problems with my service the endless hours I would spend on the phone being placed on hold was needless to say irritating and when finally someone would take me off of hold and try and help me it was just more time on the phone. I finally got tired of always having problems with the service for my business and my personal phone that when I would get phone calls from other company's I would listen and finally found one who by the way had great customer service. I was with this other service for 4 years but always getting calls from verizon to switch back but my answer to them was always no until I got a phone call from an approved verizon telemarketer telling me that they want us back and I said no until they promised me a 500.00 Gift card to dell, and after 45 min. Of himming and hawing I finally accepted, I was then told the gift card would be mailed to me in 30 days. So I waited a month and still no card, and thats when things got interesting when I called back they informed me that the gift card is only available if you also get their cable service this was never said to me I told them to just listen to the tape of our phone conversation. I did get the names of the people I spoke with, did I mention this has been going on since June 24 after many many many phone calls and no one calling me back I finally got thru to a supervisor, tienisha and told her my story and said to her just listen to the tape and you will see your salesperson never mentioned the cable service to me and she said fine I will do that, it has been 4 weeks now and I just got off the phone with verizons telemarketing service and now they are telling me to wait till Friday 9/26 and then call back. Believe me I would never of gone back to verizon if wasn't for the dell card offer. It's like the old bait and switch scam. And also each time I complain to verizon about their telemarketing service they just switch me over to them and they say they will take care of it. Those of you who have dropped verizon do not go back.

Company: Verizon
Country: USA
Site: verizon.com

  <     >