Verizon
Transferred nine times in 1 hour 45 minutes trying to cancel DSL
- 07-10-2008
- 4
Verizon customer service passed me around for one hour and forty-five minutes and still would not cancel my dsl service. I was given 4 different phone numbers and was transferred to a different person 9 times. One representative hung up as soon as I asked for a cancellation of service. I ended up angry with someone who did not deserve it, but she finally got the guy that hung up on me earlier to cancel my dsl service. His excuse for hanging up on me was that he accidentally turned on his mute. Needless to say, I do not believe it.
Company: Verizon
Country: USA
Site: verizon.com