Verizon
Superb coverage but billing and customer support problems

Verizon has superb coverage area, so no complaints there. However, everything dealing with money is completely against the customer. Since I have signed with Verizon, they have overcharged me on numerous phone calls (i.e. they overstate the length of a call vs what my phone records), given false information over what I should be charged, and had completely ill-educated and ill-mannered customer support. Verizon needs to promote better service and attitudes from its representatives and provide users options and reminders to help keep user bills at a minimum. Perhaps a text message whenever the user has met the maximum calling minutes or number of texts in that particular month.

Instead of helping me with any and all questions about billing, every representative always has the same answer "Well, if you upgrade..." The only reason I have not canceled service is due to a $150 charge; something I am, however, considering...

Company: Verizon
Country: USA

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